When a class drops, the question is always the same: is it my internet or is it the platform? Until now that question had no good answer. Now it does.
One button in the waiting room
Before you join the class, in the video call preview, you will see Probar mi conexión. It sits right under the audio and video settings, in the same place where you check your camera and microphone.
You do not have to wait for something to break. On a new network, at the office or in a café, run the test first and join with confidence.
Three checks, about a minute
The test takes over the screen and runs three steps, one after another:
- Quality to the video server: how long your connection takes to make the round trip, and how many packets it loses on the way.
- Quality of the direct connection: the same measurement, over the peer to peer connection a one on one class uses.
- Network reach: how many video regions your network reaches, and how many are blocked.
A counter tells you how long it has been running. If you do not want to wait, cancel it: the steps that already finished stay saved.
This is what changes from the connectivity test we already had. That one proved that Nulinga's pages answered, which is a different thing. A video call takes another network path, and we saw students pass every check in green and lose audio and video in that same minute. These three checks measure the real path.
A result you can send to support
When it ends, each step shows its own figure: round trip milliseconds, percentage of lost packets, regions reached.
Below it sits a summary with your name, the class, the date and the time. A Detalle técnico block keeps every raw metric, in case whoever helps you needs them.
The Copiar el resultado button copies the whole thing as plain text. If you write to support, paste it into the message: that tells us where to look without asking you for a single screenshot.
What we do with it
Every run is stored. Across many classes, that shows us where connections struggle and which networks block video. It is the difference between guessing and measuring.
