You want your live class to be just that: a conversation with your teacher, without thinking about the technology.
When technology gets in the way
A frozen picture, a noisy line, a laptop that slows to a crawl. And you are left wondering if it is your internet, your computer or the platform. Learning a language takes enough effort already. The video call should not add more.
What we changed
We know what it is like to lose the thread of a class to a dropped call. So over the last eight weeks we shipped more than 30 improvements to the video call, guided by measurements from real classes:
- Each video arrives at the quality its tile needs, and your computer works less.
- Pin your teacher and, on a capable computer, you see them in HD.
- Noise cancellation is on from the very first second.
- The chat opens faster, even when the class has hundreds of messages.
- Mute your microphone with Ctrl+D.
- If you teach, you hear a chime when someone raises their hand.
Your next class, in three steps
1. Test your connection in the waiting room
Click "Test my connection". If something is off, copy the result and send it to support. It already has everything we need to help you.
2. Join and focus on the class
The waiting room no longer runs tests on its own, so you get in right away.
3. If you drop, get back in one click
If your connection drops, we tell you and show a button to rejoin. No frozen screens, no guessing what happened.
Start today
Join your next class from My courses. Without these changes, every drop would keep costing you minutes of class and the doubt of what went wrong.
Now your class starts on time, sounds clear and, if something fails, you are back talking with your teacher in seconds.
